Cancellation and Refund Policy

Cancellation and Refund Policy
Last Updated: 2025-01-18 23:08:52
We aim to provide a transparent and customer-friendly cancellation and refund process. This policy outlines the terms for cancellations and refunds, ensuring clarity for all users.

1. Cancellation Terms
Cancellations Made More Than 24 Hours Before the Pickup Time:
- If a cancellation is made at least 24 hours prior to the scheduled vehicle pickup time, the total amount paid will be converted into a non-expiring credit.
- This credit can be used for future bookings with any Hubcar-operated rental partner.
- Credits are personal, non-transferable, and must be used by the original booking holder.

Cancellations Made Less Than 24 Hours Before the Pickup Time:
- For cancellations made within 24 hours of the scheduled pickup time, no refund or credit will be issued.

No-Show Policy:
- If the renter fails to show up at the agreed pickup location and time without prior notification, the booking will be treated as a cancellation within 24 hours, and no refund or credit will be provided.

2. Refund Process
Refund as Credit:
- Eligible refunds (for cancellations made more than 24 hours before pickup) will be processed as credits added to your account.
- These credits will be available for use immediately after the cancellation is confirmed.

Processing Time:
- Refunds for payments made via credit card or other payment methods are not applicable since all eligible refunds are issued as credits.
- In case of disputes or special cases, the resolution may take up to 10 business days.

3. Modification of Bookings
Rescheduling:
- You can reschedule your booking without incurring additional charges, provided the request is made at least 24 hours before the original pickup time.
- Any price difference due to changes in dates, vehicle availability, or location will be applied to the rescheduled booking.

Upgrades and Extensions:
- Changes such as vehicle upgrades or rental extensions are subject to availability and may incur additional charges.

4. Force Majeure
- In the event of unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions, or other force majeure events):
- The cancellation policy may be adjusted at our discretion.
- Refunds or credits will be considered on a case-by-case basis.

5. Contact for Cancellations
- To cancel or modify a booking, please contact us.
- Our support team is available during business hours to assist with any inquiries.

6. Additional Notes
- Refunds in the form of credits are valid indefinitely and can be used for any rental with our partner network powered by Hubcar.
- This policy applies exclusively to bookings made directly through and does not cover third-party platforms or intermediaries.

Car Usage Policy

Car Usage Policy
Last Updated: 2025-01-18 23:09:20
This Car Usage Policy outlines the rules and responsibilities for using rental vehicles provided by . By renting a vehicle, you agree to comply with the terms set forth below.

1. General Rules for Vehicle Use
Authorized Drivers:
- Only drivers authorized under the rental agreement are permitted to operate the vehicle.
- All authorized drivers must meet the rental company’s qualification criteria, including age and valid driver’s license requirements.

Permitted Use:
- Rental vehicles may only be used for personal or business travel as specified in the rental agreement.
- Vehicles must be driven on paved, public roads unless explicitly authorized otherwise.

Prohibited Use:
- Using the vehicle for racing, off-road driving, or towing is strictly prohibited.
- Transporting illegal goods or engaging in illegal activities while using the vehicle is not allowed.
- Smoking inside the vehicle or carrying pets without prior approval is prohibited.

2. Renter Responsibilities
Vehicle Care:
- The renter must maintain the vehicle in good condition during the rental period.
- Regular checks of fuel, oil, and water levels are required.
- Any warning lights or unusual vehicle behavior must be reported immediately.

Fuel Policy:
- The vehicle must be returned with the same level of fuel as when it was picked up. A refueling fee will be charged if this condition is not met.

Condition Upon Return:
- The vehicle must be returned clean and free of excessive dirt or debris. Cleaning fees may apply if the vehicle is returned in poor condition.
- Damage to the vehicle, including interior and exterior, will be assessed and charged according to the rental agreement.

3. Insurance and Liability
Included Insurance:
- The rental includes coverage for damage and liability, subject to the terms and conditions of the insurance policy.
- Additional insurance options, such as Loss Damage Waiver (LDW), may be available for purchase.

Renter’s Liability:
- The renter is responsible for damages caused by negligence, unauthorized use, or violations of this policy.
- Any fines, tolls, or traffic violations incurred during the rental period are the renter’s sole responsibility.

4. Accidents and Emergencies
In Case of an Accident:
- Contact local authorities immediately and file a police report.
- Notify the rental company as soon as possible and provide all necessary documentation, including the police report and photographs of the incident.

Breakdowns:
- In the event of a breakdown, contact the rental company or the roadside assistance number provided in your rental agreement.
- Unauthorized repairs are not permitted. Expenses for unauthorized repairs will not be reimbursed.

5. Additional Fees
Late Returns:
- Vehicles returned after the agreed time are subject to additional charges.

Excess Mileage:
- Mileage limits, if applicable, will be stated in the rental agreement. Exceeding the mileage limit will incur additional fees.

Smoking or Pet Fees:
- A cleaning fee will be charged if the vehicle is returned with evidence of smoking or unauthorized pets.

6. Termination of Rental Agreement
- The rental company reserves the right to terminate the agreement and repossess the vehicle if the terms of this policy or the rental agreement are violated.

7. Contact Information
For assistance, questions, or to report an issue, please contact us:
- Phone:
- Email:
- WhatsApp:

Intellectual Property Policy

Intellectual Property Policy
Last Updated: 2025-01-18 23:09:37
, Hubcar, and its partner rental companies recognize the importance of intellectual property protection and are committed to respecting copyrights, trademarks, patents, and other related rights. This policy outlines how we manage intellectual property matters.

1. Intellectual Property Rights
Website Content:
- All content available on this website, including but not limited to text, images, logos, videos, graphic design, and software, is the exclusive property of , Hubcar, or third-party licensors.
- Unauthorized use of this content is strictly prohibited.

Trademarks:
- The names, logos, and trademarks related to and Hubcar are protected by trademark laws. Their use is only permitted with prior written authorization.

Software and Technology:
- The technology and systems used to manage bookings, vehicle tracking, and other operations are protected by copyright and cannot be copied, distributed, or modified without permission.

2. Permitted Use
Limited License:
- Users are granted a limited, non-exclusive, and non-transferable license to access and use this website solely for personal and non-commercial purposes.

Prohibited Actions:
- Users are not permitted to:
- Reproduce, modify, or distribute any content without explicit permission.
- Use data mining, robots, or other tools to extract data from the site.
- Remove or alter any proprietary or copyright notices displayed on the content.

3. Reporting Violations
If you believe that any content on this website infringes your intellectual property rights, please follow these steps to report the violation:
- Send an email to with the following details:
- Clear identification of the content that allegedly infringes your rights.
- Evidence of your ownership of the content (e.g., copyright or trademark registration).
- Your contact information (full name, email, and phone number).
- Our team will review your complaint and take appropriate actions, which may include removing the infringing content.

4. Consequences of Violations
Any unauthorized use of protected content may result in:
- Suspension of access to the website and services.
- Legal action to recover damages.
- Notification to the relevant authorities, as applicable.

5. Changes to This Policy
- This policy may be updated at any time. We recommend users review this document regularly to stay informed about any changes.

6. Contact
For questions or requests related to intellectual property, please contact us:
- Phone:
- Email:
- WhatsApp:

Privacy Policy

Privacy Policy
Last Updated: 2025-01-18 23:10:38
At , your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR) in Europe, the Lei Geral de Proteção de Dados (LGPD) in Brazil, and the California Consumer Privacy Act (CCPA) in the United States.
By using our website and services, you agree to the terms described in this policy. If you do not agree, we kindly request that you do not use our services.

1. Information We Collect
We collect personal data to provide our services, comply with legal obligations, and enhance your experience. The data we collect includes:
Personal Information:
- Name, date of birth, and contact details (email, phone number, address).
- Driver’s license information and other identification documents.

Payment Information:
- Credit or debit card details.
- Records of payments made (including cash transactions, when applicable).

Booking and Rental Information:
- Details of your bookings and rentals, including vehicle usage and locations.
- Information about authorized drivers.

Technical Information:
- IP address, browser type, device information, and cookies.

2. How We Use Your Information
We use your personal data for the following purposes:
Service Provision:
- To process bookings, payments, and rental agreements.
- To manage vehicle availability and ensure operational efficiency.

Communication:
- To send booking confirmations, updates, and customer support communications.

Compliance:
- To fulfill legal and regulatory requirements in the United States, Brazil, and Europe.
- To detect and prevent fraud or misuse of services.

Improvement and Personalization:
- To analyze user behavior and improve our services.
- To personalize your experience based on your preferences.

3. Legal Basis for Processing (GDPR)
If you are in Europe, we process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent (e.g., for marketing communications).
- Contractual Necessity: To fulfill our obligations under a rental agreement.
- Legal Obligations: To comply with laws or regulations.
- Legitimate Interests: To improve our services and ensure their proper functioning.

4. Sharing Your Information
We may share your data under the following circumstances:
With Hubcar:
- To manage bookings, synchronize calendars, and provide technical support.

With Third Parties:
- Insurance companies, payment processors, and vehicle tracking services.

Legal Requirements:
- To comply with applicable laws, court orders, or government requests.

Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Your Rights
Depending on your location, you have specific rights under the GDPR, LGPD, and CCPA:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate or incomplete data.
- Deletion: Request the deletion of your data, subject to legal or contractual requirements.
- Portability: Request a copy of your data in a portable format.
- Objection: Contest certain types of processing, such as marketing.
- Do Not Sell My Data (CCPA): California residents may opt out of the sale of their data.
To exercise your rights, please contact us using the details provided below.

6. Data Retention
We retain your data for as long as necessary to:
- Provide our services and fulfill contractual obligations.
- Comply with legal and regulatory requirements.
- Resolve disputes and enforce agreements.
After this period, your data will be securely deleted or anonymized.

7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Cookies help us:
- Remember your preferences.
- Understand how you interact with our website.
- Provide personalized content.
You can manage or disable cookies through your browser settings.

8. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, alteration, or loss. These measures include:
- Encryption of sensitive data.
- Regular security audits and updates.
- Restricted access to personal data.
Although we take all precautions, no system is completely secure. We recommend exercising caution when sharing personal information online.

9. International Data Transfers
If you are outside the United States, your data may be transferred to and processed in the United States or other countries where we operate. We ensure that such transfers comply with applicable laws and include appropriate safeguards.

10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it regularly.

11. Contact Us
If you have questions about this policy or wish to exercise your privacy rights, please contact us:
- Email:
- Phone:
- WhatsApp:
For data protection concerns in Europe, you may also contact your local Data Protection Authority (DPA).

Safety and Insurance Policy

Safety and Insurance Policy
Last Updated: 2025-01-18 23:11:05
This Safety and Insurance Policy outlines the safety measures and insurance coverage provided for vehicles rented through , Hubcar, or any other rental company in the Hubcar network. By renting a vehicle, you agree to the terms and conditions of this policy.

1. Safety Measures
Vehicle Maintenance:
- All vehicles in the fleet are regularly inspected and maintained to ensure they meet safety and operational standards.
- Inspections include brakes, tires, lights, fluids, and overall engine performance.

Roadside Assistance:
- In the event of a roadside breakdown, towing of the vehicle to the nearest repair facility is included free of charge.
- Transportation for vehicle occupants is not included.
- In the case of a flat tire:
- Repair of the tire is not included. The renter is responsible for arranging or covering the cost of the repair.
- Replacement vehicles are not included, unless this service is purchased as an add-on at the time of booking.

Tracking and Monitoring:
- Vehicles are equipped with GPS tracking to enhance security and assist in emergency situations.
- Monitoring is conducted in compliance with privacy laws and is used exclusively for safety and operational purposes.

Emergency Preparedness:
- All vehicles are equipped with emergency kits, including basic tools, first-aid supplies, and reflective warning signs.
- In severe weather or other emergencies, renters should follow local guidelines and notify the rental company immediately.

2. Insurance Coverage
Mandatory Secondary Insurance:
- All rentals include mandatory secondary insurance, which covers damage to the rented vehicle and third-party liability as required by the state where the vehicle is rented.
- This insurance is activated only after the renter’s primary insurance coverage has been exhausted.

Renter’s Primary Insurance:
- Renters are required to provide valid primary insurance for the vehicle and third-party liability during the rental period. Acceptable options include:
- Personal auto insurance that covers rentals.
- Coverage provided by credit cards offering rental vehicle insurance benefits.
- Travel insurance that includes rental vehicle coverage.
- Purchasing primary insurance directly from the rental company or a third party, as required by state regulations.
- If the renter does not possess any of these options, they must purchase primary insurance before taking possession of the vehicle.

Optional Insurance:
- Additional insurance services may be purchased at the time of booking, such as:
- Personal Accident Insurance (PAI): Covers medical expenses for the renter and passengers in the event of an accident.
- Supplemental Liability Insurance (SLI): Provides additional third-party liability coverage beyond basic limits.
- Roadside Assistance Protection: Covers additional transportation, locksmith services, and other items not included in standard roadside assistance.

Exclusions:
- Insurance does not cover:
- Damage caused by negligence, reckless driving, or driving under the influence of drugs or alcohol.
- Use of the vehicle for prohibited activities, such as racing or off-road driving.
- Personal belongings inside the vehicle (unless covered by optional insurance).

3. Renter Responsibilities
Compliance with Traffic Laws:
- Renters must comply with all local traffic laws and regulations during the rental period.
- Any fines, penalties, or towing fees incurred are the sole responsibility of the renter.

Proper Use:
- The vehicle may only be operated by authorized drivers listed on the rental agreement.
- Smoking and transporting pets without prior approval are prohibited.

Accidents and Damages:
- In the event of an accident, the renter must:
- Contact local authorities and file a police report.
- Notify the rental company immediately and provide all necessary documentation, including the police report and photographs.
- The renter is responsible for paying any deductibles or costs not covered by the insurance policy.

4. Claims and Reporting
Filing a Claim:
- Claims must be submitted within 48 hours of the incident.
- Required documentation includes the rental agreement, police report, and photos of the damage.

Processing Time:
- Insurance claims are typically processed within 10 business days, depending on the complexity of the case.

5. Limitation of Liability
Company Liability:
- , Hubcar, and its partners are not liable for:
- Loss of personal belongings.
- Delays caused by traffic, weather, or force majeure events.
- Liability for damages is limited to the coverage described in the rental agreement.

Renter Liability:
- Renters are responsible for damages or losses caused by prohibited use or violations of this policy.

6. Contact Information
For assistance with safety or insurance-related inquiries, please contact us:
- Phone:
- Email:
- WhatsApp:

Terms and Conditions

Terms and Conditions
Last updated: 2025-01-18 23:11:40
Welcome to ! This document outlines the Terms and Conditions for using our car rental services. By accessing or using our website, you agree to the terms described below. If you do not agree, please do not use our services.

1. Definitions
- Hubcar Partner: , operating under the Hubcar platform, which provides technology, integration, and support services for car rentals.
- User: Any individual or entity using the rental services offered by the partner company.
- Hubcar Platform: The system that manages bookings, vehicles, and technical support for partner rental companies.

2. Services Provided
- **Car Rental**:
- We offer a fleet of vehicles available for rental, complete with insurance coverage, tracking, and support.
- Prices displayed include mandatory and optional fees set by the rental company.
- **Additional Services**:
- Pickup and drop-off at designated locations.
- 24-hour roadside assistance.
- Optional Loss Damage Waiver (LDW) and liability insurance.

3. Rental Requirements
- **Minimum Age**: Renters must be at least 21 years old (or as required by local regulations).
- **Required Documentation**:
- A valid driver’s license issued at least two years prior.
- A valid government-issued ID (e.g., passport or national ID).
- A credit card or cash payment for the rental and deposit.
- **Qualification Criteria**:
- A clean driving record without major violations.
- Valid personal insurance, if applicable.

4. Reservations and Payments
- **Booking Confirmation**:
- Reservations are confirmed only after payment approval.
- Prices may vary based on demand and vehicle availability.
- **Payment Methods**:
- Credit and debit cards.
- Cash: Allowed for payment and deposit, subject to additional verification.
- For cash payments:
- The full rental amount must be paid at the time of vehicle pickup.
- A cash deposit is required and will be refunded upon vehicle return, minus any applicable fees or damages.
- **Cancellation Policy**:
- Cancellations made at least 24 hours in advance: The amount paid will be converted into non-expiring credit, which can be used for future rentals with any Hubcar-operated partner company.
- Cancellations made less than 24 hours in advance: No refunds or credits will be issued.
- Credits are non-transferable and can only be used by the original booking holder.

5. Vehicle Use
- **Renter’s Responsibility**:
- The renter must return the vehicle in the same condition as it was received.
- Smoking inside the vehicle or transporting pets without prior authorization is prohibited.
- **Restricted Use**:
- Vehicles must not be used for racing, transporting hazardous materials, or outside the areas permitted in the rental agreement.
- Only authorized drivers may operate the vehicle.
- **Maintenance**:
- The renter is responsible for monitoring fuel, oil, and water levels during the rental period.

6. Insurance and Coverage
- **Provided Coverage**:
- Insurance against damage, theft, and liability (subject to the terms and deductibles outlined in the rental agreement).
- Additional coverage options are available during booking.
- **Exclusions**:
- Damages caused by negligence, driving under the influence of drugs or alcohol, or unauthorized use of the vehicle.
- Traffic fines or any costs related to misuse of the vehicle are the renter’s responsibility.

7. Penalties and Additional Fees
- **Late Returns**:
- Returns made after the scheduled time will incur additional charges.
- **Cleaning Fees**:
- Excessively dirty vehicles will be subject to cleaning fees.
- **Fines and Violations**:
- The renter is responsible for all fines, violations, and toll fees incurred during the rental period.

8. Limitation of Liability
- **Indirect Damages**:
- We are not liable for financial losses, indirect damages, or lost profits resulting from vehicle use.
- **Service Interruptions**:
- The partner rental company is not responsible for service interruptions caused by force majeure.

9. Changes to Terms
- We reserve the right to modify these Terms and Conditions at any time, with prior notice on our website. It is the user’s responsibility to review updates regularly.

10. Contact
- If you have any questions or need assistance, please contact us:
- Phone:
- Email:
- WhatsApp: